They are going above and beyond to help me so I have no complaints there. The only bummer is that my chick season has ended, I dont have room to bring on different aged chicks at this point so my hopes of a breeding pair will have to wait until next yearUgh - I'm so sorry. I think I remember that they guarantee live arrival for shipped ones, but that would only take care of the one DOA - not the 4 other that youv'e lost in such a short time! I certainly hope your remaining 5 ones turn out to be hardy and healthy!