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Found it.... Link to conversation .. https://www.backyardchickens.com/threads/harris-farms-nurture-right-360-incubator-is-amazing.1294466/page-331#post-25632303 Screenshot of specific post... Hope this helps.

There's a couple threads here about the NR 360 and one member put a couple 'stick on hooks' onto the lid to aid opening it. I have one I haven't taken out of the box yet... Not til March/April. I believe this is the thread...